1. Introduction
TETRIS MEDIA LIMITED COMPANY("TETRIS MEDIA", "we", "our") is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, storage, and disclosure of personal data when you use the TETRIS MEDIA website and video streaming services.
2. Information We Collect
Depending on how you interact with our platform, we may collect:
- Account & Authentication Information: If you are an administrator or authorized user, we collect your email address and authentication credentials securely managed through Supabase.
- Technical & Usage Data: Internet Protocol (IP) address, browser type, device information, referring URLs, and video player telemetry (such as bitrate switching and playback errors) to ensure optimal video delivery.
- Cookies & Local Storage: Small data files used to preserve playback preferences, session authentication tokens, and user settings.
- Communications: Any feedback, emails, or inquiries sent to our corporate and departmental email addresses.
3. How We Use Your Information
We process collected data for the following operational purposes:
- To deliver, maintain, and optimize video streaming performance via adaptive CDN caching.
- To protect against security breaches, denial-of-service attempts, and unauthorized uploads.
- To authenticate administrative users and enforce Row Level Security (RLS) policies.
- To respond to your inquiries, copyright notices, and customer support tickets.
4. Third-Party Service Providers
To provide high-speed video streaming and reliable database infrastructure, TETRIS MEDIA partners with trusted enterprise infrastructure providers:
Bunny CDN & Cloudinary
Cloud video transcode engine, HLS packaging, and global media CDN delivery.
Supabase
Encrypted database infrastructure, access control, and authentication management.
5. Data Security
We implement industry-standard organizational and technological safeguards, including HTTPS TLS encryption, secure token authentication, and role-based database permissions, to protect your data against accidental loss, unauthorized access, or misuse.
6. Your Data Rights
Under applicable data protection laws, you may have the right to request access to, correction of, or deletion of your personal data held by us. You can exercise these rights at any time by contacting our Data Protection Officer.
Contacting Our Privacy Team
If you have questions or concerns about this Privacy Policy, please contact:
TETRIS MEDIA LIMITED COMPANY - Privacy Office
No. 52, Street 13, Lakeview City Urban Area, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam
Email: info@tetrismedia.com / support@tetrismedia.com
Phone: +84528358568
TETRIS MEDIA LIMITED COMPANY
No. 52, Street 13, Lakeview City Urban Area, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam
Hotline: +84528358568 | Email: info@tetrismedia.com